Terms & Conditions

Business Name: La Vida Facil

Effective date: 31.01.2026

1. About Us

La Vida Facil is operated as a UK sole trader business.

For any questions, contact us at: info@lavidafacil.co.uk

2. Use of This Website

By using this website, you agree to:

• Use it lawfully and responsibly
• Not misuse, damage, or attempt to gain unauthorised access to the site

We may suspend access if these terms are breached.

3. Products & Descriptions

We aim to ensure product descriptions, prices, and images are accurate. However, minor variations may occur.

All products are subject to availability.

4. Prices & Payments

• Prices are listed in GBP (£) and include VAT where applicable
• Payments are processed securely via Shopify Payments and/or third-party payment providers
• We reserve the right to refuse or cancel any order

5. Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by third-party couriers.

6. Returns & Refunds (UK Consumer Rights)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible:

• Items must be unused and in original condition
• You must notify us in writing before returning goods

Refunds will be issued within 14 days of receiving returned items.

Custom or personalised items may be exempt from cancellation rights.

7. Intellectual Property

All website content (text, images, branding) is owned by La Vida Facil and may not be copied or reused without permission.

8. Limitation of Liability

Nothing in these terms limits your statutory rights.

We are not liable for indirect or consequential losses arising from use of the website or products, to the maximum extent permitted by law.

9. Changes to These Terms

We may update these Terms at any time. Continued use of the website means you accept the updated terms.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Privacy Policy (UK GDPR Compliant)

Effective date: 31.01.2026

1. Who We Are

La Vida Facil is a UK sole trader and acts as the Data Controller for personal data collected through this website.

Contact: info@lavidafacil.co.uk

2. Personal Data We Collect

We may collect the following data:

a) Information You Provide

• Name
• Email address
• Billing & delivery address
• Phone number
• Order details

b) Automatically Collected Data

• IP address
• Browser and device information
• Cookies and site usage data
  

3. How We Use Your Data

We process your data to:

• Fulfil orders and manage payments
• Provide customer support
• Communicate order updates
• Improve website performance
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We rely on:

• Contract – to process and deliver orders
• Legal obligation – tax, accounting, consumer law
• Legitimate interests – improving services and security
• Consent – for marketing communications (where applicable)

5. Cookies

We use cookies to:

• Ensure website functionality
• Analyse traffic and usage
• Improve customer experience

You can manage cookies via your browser or Shopify’s cookie banner.

6. Sharing Your Data

We only share data with trusted third parties where necessary, including:

• Shopify
• Payment processors
• Delivery providers
• Analytics tools

We do not sell your personal data.

7. Data Storage & Security

Your data is stored securely using industry-standard safeguards.

While we take reasonable steps to protect data, no system is completely secure.

8. Data Retention

We keep personal data only for as long as necessary to:

• Fulfil orders
• Meet legal and tax obligations

9. Your Rights Under UK GDPR

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent at any time

To exercise your rights, email: info@lavidafacil.co.uk

10. International Transfers

Some data may be processed outside the UK (e.g. Shopify servers).

Where this occurs, appropriate safeguards approved under UK GDPR are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.